The delivery time for LÆY products depends on your chosen shipping option. We offer both free standard delivery and express options for even faster delivery, so your LÆY item will be with you soon.

Shipping options:

Free standard delivery:

• Switzerland: Delivery within 2-3 working days.
• EU member states: Delivery within 6-8 working days.Rest of the world: Delivery within 12-16 working days.
• Rest of the world: Delivery within 10-14 working days.Rest of the world: Delivery within 12-16 working days.

Chargeable express delivery:

• Switzerland: Delivery within 14-18 hours.
• EU member states: Delivery within 3-5 working days.
• Rest of the world: Delivery within 6-8 working days.

From receipt of order, subject to availability. The exact delivery date will be displayed in your shopping basket.

Express delivery on Saturday:

For all those who can hardly wait - delivery on Saturday directly to your home. After dispatch, you can track your parcel online at any time and select the delivery day or a time slot. This means you can receive your exclusive LÆY item conveniently and reliably - without detours or additional delivery stations.

The delivery option ‘Pick up in shop’ is possible at Gewerbestrasse 5, 6330 Cham. You can pick up your product at any time within 10 working days as soon as you have received the confirmation of receipt of the product by e-mail. Contact us in advance to collect your product conveniently and avoid waiting times. If the product is not collected within 10 working days, the order will be returned to our Design Lab Atelier and you will receive a refund. To collect your order from our Swiss location in the canton of Zug, you must present the following on site:

1. Email confirmation
2. An official photo ID (identity card, passport or driving licence)
3. Credit card/payment confirmation

We would like to point out that no VAT refund (tax free) is possible with Click & Collect.

Yes, LÆY only delivers to physical addresses - delivery to PO boxes is therefore unfortunately not possible. We also make sure that your parcel arrives safely and reliably in person, which is why we do not offer deliveries to temporary addresses such as hotels or collection points - with the exception of VIP customers.to provide you with the best possible customer service, please enter your full and correct delivery address. Unfortunately, it is not possible to change the delivery address afterwards.

No, there are no additional customs charges for orders within Switzerland. However, international orders (outside Switzerland) may be subject to import fees and taxes, which vary depending on the country. Please check with your local customs office about possible fees so that you know exactly what to expect.

Absolutely. LÆY is not tied to one place - it is a philosophy that can be lived everywhere. Your parcel will find its way to you wherever you go.

In small, specialised workshops throughout Europe (especially Spain, Portugal and Italy) that value the craftsmanship and detail that make LÆY what it is. Every step, every thread tells a story of passion and quality.

Sustainability is our silent promise. Every material is carefully selected, every production process thought through. LÆY is not just a brand, but a way of seeing and protecting the world.

Yes, generally, every step is thought through sustainably. Your LÆY piece arrives in careful and elegant packaging that respects and protects the planet - a promise we make to you and the world. Reusable.

Yes, LÆY is also about making you feel in harmony. If the piece doesn't fit, log in to your customer account and get in touch with us.

Yes, you have 14 days from receipt of your LÆY piece to make your decision. We know that authenticity also means freedom of choice.

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While our LÆY parcel makes the journey to you free of charge, the return journey is accompanied by a small fee - a tribute to the time and effort this return requires. Because here, too, excellence is in the detail, and every return is treated with the same dedication as the first encounter. In return, we will provide you with a one-off voucher for another order as a thank you, if possible.

Important notes:

Personalised, limited or exclusively made pieces are unfortunately excluded from exchange and return. As soon as your return has arrived and been checked, the refund will usually be made within a few working days to the originally selected payment method.

Our aim is to make the entire process as convenient as possible for you - so that you can concentrate fully on what's important: The story you write with LÆY.

Unfortunately, personalised, limited or exclusively made pieces cannot be exchanged or returned.
Our aim is to make the whole process as convenient as possible for you - so that you can concentrate fully on what's important: The story you write with LÆY.

Of course, you can exchange or return a LÆY product that you have received as a gift - because it is very important to us that you are completely satisfied with your LÆY item.

This is how it works:

1. Contact our customer service: Please provide us with the order number, if you know it, and tell us about your request.
   
2. Choose return or exchange: You have the choice of exchanging the product for another item or receiving a credit for future purchases at LÆY.
   

Please note that personalised or custom-made products are unfortunately excluded from exchange and return. Our team will be happy to help you find the best solution for you - so you can enjoy your perfect LÆY experience.

At LÆY, we offer you various payment methods to make your purchase as convenient and secure as possible:

Payment methods:

• TWINT (only for customers from Switzerland)
  
• On account
  
• Prepayment
  
• Visa
  
• Mastercard
  
• Maestro
  
• American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Union Pay
  

Accepted credit card countries:

LÆY accepts credit cards from numerous countries, including the entire EU, Switzerland, United Kingdom, United States, Canada, Australia, and many other regions. For a complete list, please contact our customer service.

Notes on payment:

To ensure that your order can be processed smoothly, please make sure that the name and billing address on your card matches the name and address you provide when placing your order. Mismatched addresses may delay or prevent your order from being processed. For orders paid with credit cards outside of Europe, additional fees may apply depending on the bank. Please enquire with your provider in advance.

Security of your data:

All transactions at LÆY are fully secured. Our website uses SSL encryption to protect your personal and payment information. We do not store credit card details to keep your shopping experience safe.

Our customer service team is always available to answer your questions and provide support. Our team will be happy to help make your shopping experience at LÆY as effortless and enjoyable as possible.

Your data is safe and well protected with us. We use the latest security standards and encryption technologies to ensure the highest level of protection for your information. Protecting your privacy is a key concern for us, and we treat your data with the utmost care and discretion.

No, your data remains exclusively with LÆY. We do not pass on any information to third parties and strictly adhere to the applicable data protection laws in order to fully respect your privacy.

We use modern encryption techniques and take comprehensive security precautions to protect your data from unauthorised access. Our system is continuously monitored and regularly updated to meet the highest security standards.

Of course. If you wish your data to be deleted, simply send us a short message and we will ensure that your data is securely and completely removed from our system.

Your payment information is encrypted and processed securely. Our payment systems meet the highest security standards and ensure that your information is in safe hands with us.

The personal touch makes every gift even more meaningful. However, we do not currently offer a direct option for wrapping a gift package. However, you can let us know in the notes that something can definitely be organised. But don't worry - our elegant packaging and the exclusive design of our products will ensure that your gift makes an impression as soon as it is unwrapped.
If you want to add a personal message, we recommend including it in the notes yourself to make the gift even more personalised. We currently only offer one additional congratulations card with a personal note.

Yes, at LÆY you can conveniently purchase vouchers online. Our vouchers are the perfect choice if you want to give someone an exclusive LÆY experience, but give them the freedom to choose their own favourite piece. The vouchers are available directly on our website and are sent either by email or as a physical card - whichever you prefer.

If you have any difficulties, let us know - we'll be happy to help.

The Braillæy collection from LÆY is made exclusively from the highest quality materials. We therefore recommend that you store your garments in a cotton garment bag (never in a plastic bag) in a dry and cool place so that you can enjoy them for a long time. If they come into contact with rain or snow, hang them up to dry and clean them gently with a soft cloth to remove any stains.

Our fabrics are made from long-staple organic cotton fibres, which ensure a particularly soft, durable and lint-resistant surface. This means that even after many washes - provided you strictly follow the instructions below - your clothes will remain in good condition and will not warp or discolour, as is the case with many T-shirts.

Basically hand wash, alternatively from left to right at 30 - max. 40° gentle programme:

With every wash cycle, your garments rub against each other and therefore always lose some colour and material. You should therefore always wash your laundry inside out. The high-quality organic cotton garments from LÆY should always be washed by hand. However, it can also be washed at 30 - max. 40°. Use a gentle and short wash programme to protect the fibres. Spin the clothes at low speed, with 1000-1200 revolutions, to minimise creasing.

Do not use a tumble dryer:

It's best to dry your laundry outside on a clothesline or drying rack instead of using a tumble dryer. This way, the laundry can dry in the fresh air without shrinking and there are no additional costs. This works particularly well in summer.
In winter, it is also possible to dry laundry outside in sub-zero temperatures. This is done by freeze-drying, where the extremely dry air outside can absorb the moisture from the laundry.

Iron carefully:

If you want to iron your shirts, make sure you do so at a low temperature. To protect the press studs, place a thin cloth over the affected areas or iron from the inside. This will prevent the design and press studs from being damaged by the direct heat of the iron.

At LÆY, every collection stands for originality and uncompromising quality, from design to meticulous manufacturing. Our exclusive pieces are therefore only available through our official website to guarantee authenticity and preserve the unique values that go into every detail.
Protecting intellectual property and safeguarding our unique design is essential to us - for the creativity behind it and the craftsmanship that makes it possible. If you have any information about possible counterfeits of our products, please contact our customer service; we take the protection of our originality seriously and act with determination.

The fact that our designs leave their mark on the fashion world does not go unnoticed - it seems our competitors are busy taking notes. But originality cannot be copied.

The authenticity of a LÆY piece is guaranteed if you purchase it exclusively through our official website. Only then will you receive an authentic piece that reflects our values of depth, quality and uniqueness.

LÆY products are available exclusively through our official website. This ensures that every piece is authentic and meets our high standards of quality and design.

We cannot offer VAT refunds for online orders or orders by telephone. This also applies to Click & Collect orders.

We attach great importance to the quality and durability of our products. Nevertheless, there are certain cases in which we cannot be held liable for damage or defects. Here is an overview:

LÆY is not liable for the following defects and damage:

• Normal wear and tear: distorted and worn appearances that occur with regular use are excluded from the colour guarantee.
  
• Damage caused by improper care: Damage caused by not following the care instructions (e.g. incorrect washing, drying or ironing).
  
• External influences: Tears, stains or discolouration caused by intrinsic and external factors such as heavy perspiration, sunlight, moisture, chemicals or rough surfaces.
  
• Changes to the product: Damage caused by changes or adjustments not made by LÆY.

• Accidental damage: Damage caused by accidents or improper use of the product.
  

However, if you have the feeling that it is a defect caused by production errors, please contact us. Our team will be on hand to ensure that you are completely satisfied with your LÆY product.

LÆY is like a silent whisper for all those who want to see and feel more deeply. We design clothes as a statement for all those who see with their heart and live with depth.

LÆY is a dialogue between you and the outside world. Our clothes are not just fashion; they are an invitation to wear what you feel and who you are, without compromise - discreet, enigmatic, durable.

We believe in the beauty of the unspoken. Minimalism at LÆY means space for your thoughts and feelings - so that your inside speaks through the silence and your outside catches everyone's eye.

Our mission is to change the way people see things, focussing not just on the outside but on the inside.

For us, LÆY is a work of art in motion. A message that you carry, an idea that lives. It is a state, a feeling and a home for all those who find their strength in the hidden.